Guest Services-Lead

Do you love winter, community, and making people smile? The Winthrop Rink is looking for a Guest Services Lead to help keep the magic alive all season long!

This is not your average desk job—you’ll be at the heart of the action, welcoming guests with a friendly face, keeping the front desk team on track, and making sure every visit to the rink is safe, smooth, and unforgettable.

What you’ll do:

• Be the go-to leader when a Manager isn’t on-site

• Greet guests and set the tone for a great rink experience

• Help book parties and rentals (because skating birthdays = the best birthdays)

• Keep cash registers and daily reports balanced and tidy

• Team up with Zamboni drivers to make smart ice-time calls

• Support tournaments, youth programs, and special events

• Maintain accurate inventory counts of concession and merchandise items

• Assist with cleaning and light maintenance around the rink, locker rooms, and walkways

• Pitch in with snow shoveling (yes, winter keeps it interesting!)

• Stay calm, cool, and collected when handling accidents or incidents

Job Details:

• Seasonal Position: November – March

• Hours: Up to 32 hours/week (weekends + holidays required)

• Pay: $20–$22/hour DOE

Who you are:

• A people person who enjoys creating positive experiences

• Organized, responsible, and a natural leader

• Calm under pressure, but quick to jump in when needed

• Excited to be part of a team that makes skating in the Methow Valley such a special tradition

If this sounds like your kind of winter adventure, we’d love to have you join our team!

Please email your cover letter and resume to info@winthroprink.org